Privacy Policy Statement

Kim Kershaw Finance Solutions Pty Ltd and its employees seek to provide a quality service to customers by providing a flexible and appropriate range of financial products and services from our preferred lenders. We understand how important it is to protect your personal information. This webpage explains our privacy policy in respect of personal information you provide to us. Our Privacy Policy guarantees your right to privacy as we ensure that any personal information you supply to us will only be used for the purposes set out here. We want you to feel confident that any personal details will be treated with respect. We abide by the National Privacy Principles for the protection of personal information, as laid out by the Privacy Act and relevant laws.

Who is Kim Kershaw Finance Solutions Pty Ltd?

KKFS Pty Ltd is an organisation that has access to financial products and services within the mortgage industry. We process and access information when dealing with loan applications so that we can understand your financial needs, locate suitable financiers, provide detailed feedback on financier offerings, co-ordinate formal applications to the chosen financier and work with you through to settlement.

Personal Information

By ‘personal information’ we mean information from which your identity is evident. This may include information or an opinion about you from which your identity can reasonably be ascertained.

How Do We Collect Your Personal Information?

We will only collect personal information directly from you.

Why We Collect Your Personal Information

We collect and receive personal information from our customers and other business referrers so that we can carry out our business, which includes reviewing, assessing and seeking approval for loans, to enable us to represent you to mortgage insurers, valuers, surveyors, lawyers , accountants, lenders and credit reporting agencies.

To Whom Will We Disclose Your Personal Information?

Our best endeavour will be to inform you about the types of organisations that we will be disclosing your personal information to. Before we disclose any of your personal information to another organisation, we will take all reasonable steps to assure ourselves that the organisation receiving your personal information carries the same commitment to protecting your personal information as we strive to.

Occasionally we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or court order.

Access to your personal information

You may request access to any of the personal information we hold about you at any time. To access personal information that we hold about you we may charge a fee for our costs in retrieving and supplying the information to you.

There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information related to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to us to identify you in order to represent your business that we do for you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about interest rates or current promotional offers.

How safe and secure is your personal information?

We will take reasonable steps to protect your personal information by storing it in a secure environment and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Direct Marketing

From time to time we may use your personal information to provide you with current information about mortgage loans, special offers  you may find of interest, changes to our information or new products/services being offered by us or any company we are associated with. If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our office by phoning (03) 9376 0951 or by writing to us at PO Box 1420, Kensington 3031 or emailing kim@kimkershaw.com.au

Further information

You may request further information about the way we manage your personal information by writing or emailing.

Change in our privacy policy

We are constantly reviewing all our policies and keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice. As a consequence we may change this privacy policy from time to time.